> "Nobody owns this document. No one updates it because they are not sure they are qualified — and no one retires it because they are not sure it is still in use." ^pain A collective-track pain where the artefact has no one on the hook for keeping it true. The decay is in plain sight while everyone defers to "whoever wrote it" — frequently a person who left two years ago. The pain compounds the stale-knowledge pain: without an owner, the natural maintenance cadence never happens. It also compounds the scattered-stores pain: when an artefact could live anywhere, nobody is on the hook for any specific store. ## Discovery questions - "Pick a wiki page or document your team relies on — who is responsible for keeping it true?" - "When someone leaves the org, who takes over what they used to write and update?" - "How does your team decide an old artefact is no longer needed — and who has the authority to retire it?" ^discovery-questions