> "The organisation knows more than it can find — decisions get made twice." ^pain A collective retrieval pain. The organisation has documents, prior decisions, and standards — but no one can reach them without insider knowledge of where they live. The same decision is made twice, the same question gets asked across teams, and the cost of relitigation grows with headcount because the path from "I have a question" to "we already answered this" depends on knowing someone who was there. ## Discovery questions - "Walk me through what happens when someone joins your team and needs to figure out how things actually work here." - "Of the decisions your team made in the last six months, how many could a new hire reconstruct without asking the people who were in the room?" - "When two people in different teams need the same answer, how do they each get it — and do they get the same answer?" ^discovery-questions ## Examples - IDC (summarised by Coveo): knowledge workers spend 2.5 hours per day searching, and 44% of the time they cannot find the information needed.[^1] - Elastic's case study on Airbus: critical technical information was scattered across many systems until Elastic Enterprise Search was implemented.[^2] [^1]: https://www.coveo.com/en/resources/reports/idc-knowledge-worker-survey [^2]: https://www.elastic.co/customers/airbus