> "We hired a consultant for something we later learned was already inside the building — three engineers had shipped versions of it before." ^pain A collective retrieval pain where the missing artefact is a *person*, not a document. Directories list titles; nobody knows who has actually shipped a specific problem before. Teams reinvent or hire consultants for knowledge that already exists internally. The knowledge is alive, just not findable through the people-graph. ## Discovery questions - "If I asked you 'who in your company has shipped a real production version of X', could you give me a name in under a minute?" - "How does a new hire find the right person to ask, when they don't yet know who knows what?" - "What's been the cost of hiring outside help for something you later learned was already inside the building?" ^discovery-questions ## Examples - IBM Connections deployment at Royal Bank of Canada is documented as an expert-finding case; employees previously struggled to identify colleagues with specific skills.[^1] [^1]: https://www.ibm.com/case-studies/rbc-collaboration