> "Can someone find this without asking a person?" ^discoverability ## Resolution > The property of a knowledge artefact being findable by someone who knows the topic but not the location, without having to ask a person or scan every artefact. ^definition In a knowledge management system, discoverability closes the gap between "the knowledge exists somewhere" and "I can reach it". It depends on the store's organising principles - indexes, tags, links, embeddings - and on the requester's ability to express the topic. Discoverability is the Findable property in the [[FAIR principles]]. ## In practice ``` $ wiki search "onboarding checklist" --limit 1 docs/onboarding/checklist.md ``` A topic phrase is named, one matching artefact returns. The cost is matching one criterion, not interrupting a person. ## Discovery questions Customer-facing prompts that surface this attribute being missing, grouped by the pain each probes. ### From [[Feeling lost in own work]] (P) ![[Feeling lost in own work#^discovery-questions]] ### From [[Cannot find my own notes]] (P) ![[Cannot find my own notes#^discovery-questions]] ### From [[My notes scattered across apps]] (P) ![[My notes scattered across apps#^discovery-questions]] ### From [[Cannot find what the org knows]] (C) ![[Cannot find what the org knows#^discovery-questions]] ### From [[Tribal knowledge dominance]] (C) ![[Tribal knowledge dominance#^discovery-questions]] ### From [[Org knowledge scattered across stores]] (C) ![[Org knowledge scattered across stores#^discovery-questions]] ### From [[KM does not scale]] (C) ![[KM does not scale#^discovery-questions]] ### From [[Cross-team coordination missing]] (C) ![[Cross-team coordination missing#^discovery-questions]] ### From [[My chat messages are my notes]] (P) ![[My chat messages are my notes#^discovery-questions]] ### From [[My notes are buried in clutter]] (P) ![[My notes are buried in clutter#^discovery-questions]] ### From [[Reinventing things I have done before]] (P) ![[Reinventing things I have done before#^discovery-questions]] ### From [[Decisions live in chat scrollback]] (C) ![[Decisions live in chat scrollback#^discovery-questions]] ### From [[Our wiki answers the wrong questions]] (C) ![[Our wiki answers the wrong questions#^discovery-questions]] ### From [[Cannot find who knows what]] (C) ![[Cannot find who knows what#^discovery-questions]] ### From [[Documentation buried in clutter]] (C) ![[Documentation buried in clutter#^discovery-questions]] ### From [[Teams reinvent what others built]] (C) ![[Teams reinvent what others built#^discovery-questions]] ### From [[Reorg lost institutional memory]] (C) ![[Reorg lost institutional memory#^discovery-questions]] ### From [[Onboarding takes too long]] (C) ![[Onboarding takes too long#^discovery-questions]] ### From [[Nobody knows how legacy systems work]] (C) ![[Nobody knows how legacy systems work#^discovery-questions]] ### From [[Nobody uses the KM system we built]] (C) ![[Nobody uses the KM system we built#^discovery-questions]]