> An [[Empathy mapping|empathy map]] specialised for a knowledge consumer - a person, or an [[AI agent]], trying to use what the organisation already knows - whose four quadrants line up with the [[Knowledge board grammar]] and, through it, with [[Event Storming]]. ^definition Run over one concrete case, twice (once for a person, once for an agent), it elicits the board's cards directly: | Quadrant | reads as | board card | [[Event Storming]] element | |---|---|---|---| | **Think** | "what did I assume was already written?" | the **[[Knowledge board grammar#need\|need]]** | [[Event Storming#Command\|command]] - a request for knowledge | | **Feel** | "asking twice; the agent hedged" | the **[[Knowledge board grammar#pain\|pain]]** | [[Event Storming#Event\|event]] - the request's *failure* | | **Do instead** | "asked a person / rebuilt it / guessed" | the **failure-reaction**, and where the [[Knowledge board grammar#knowledge\|data]] really is | a reactive policy the failure fires | | **Lose** | "time finding vs doing; decided twice" | the **cost** | — | ^map The translation that makes it click: a knowledge **need is a [[Event Storming#Command\|command]]** - a request that can be refused - and a **pain is the [[Event Storming#Event\|event]]** it produces when refused, the only outcome worth mapping (a satisfied request leaves no trace). So the empathy map *is* the card generator: **Think** gives the needs, **Feel** marks which are pains, **Do instead** reveals the supply side - "asked a person" is a [[Tribal knowledge]] dependency, "rebuilt it" is reinvention - plus the ad-hoc workaround a method later replaces, and **Lose** sizes the cost.