Where each knowledge pain points in the attribute layer. Each pain is single-track: where a pain has both a personal and a collective voice, it lives as two notes — the customer-language quote inside each carries the speaker. Attributes are the consultant-side diagnostic vocabulary, kept private to the consulting language. | # | Pain | Track | Indicates missing | |---|---|---|---| | 1 | [[Feeling lost in own work]] | P | [[Connectivity]], [[Discoverability]] | | 2a | [[Cannot find my own notes]] | P | [[Discoverability]] | | 2b | [[Cannot find what the org knows]] | C | [[Discoverability]] | | 3a | [[Forgetting before recording]] | P | [[Captureability]] | | 3b | [[Meeting substance not captured]] | C | [[Captureability]] | | 4a | [[Notes I no longer trust]] | P | [[Maintainability]] | | 4b | [[Documentation goes stale]] | C | [[Maintainability]] | | 5a | [[Tool change loses my notes]] | P | [[Survivability]] | | 5b | [[Tool migration loses org knowledge]] | C | [[Survivability]] | | 6a | [[AI cannot use my notes]] | P | [[Agent-readiness]] | | 6b | [[AI cannot use the org's knowledge]] | C | [[Agent-readiness]] | | 7a | [[I cannot articulate what I know]] | P | [[Tacit-externalisability]] | | 7b | [[Standards live in people's heads]] | C | [[Tacit-externalisability]], [[Ownership clarity]] | | 8 | [[Tribal knowledge dominance]] | C | [[Tacit-externalisability]], [[Discoverability]] | | 9a | [[My notes scattered across apps]] | P | [[Discoverability]], [[Connectivity]] | | 9b | [[Org knowledge scattered across stores]] | C | [[Discoverability]], [[Connectivity]], [[Ownership clarity]] | | 10 | [[Decision rationale lost]] | C | [[Tacit-externalisability]], [[Captureability]] | | 11 | [[KM does not scale]] | C | constellation — [[Discoverability]], [[Maintainability]], [[Ownership clarity]] under multi-consumer stress | | 12 | [[Cross-team coordination missing]] | C | [[Discoverability]], [[Connectivity]] | | 13 | [[Access boundaries fail]] | C | [[Securability]] | | 14 | [[Artefacts without owner]] | C | [[Ownership clarity]], [[Maintainability]] | | 15 | [[Filing fatigue]] | P | [[Captureability]] | | 16a | [[My chat messages are my notes]] | P | [[Captureability]], [[Discoverability]] | | 16b | [[Decisions live in chat scrollback]] | C | [[Captureability]], [[Discoverability]] | | 17 | [[Insights lost to context switching]] | P | [[Captureability]] | | 18a | [[My notes are buried in clutter]] | P | [[Discoverability]], [[Maintainability]] | | 18b | [[Documentation buried in clutter]] | C | [[Discoverability]], [[Maintainability]] | | 19 | [[Notes I capture but never revisit]] | P | [[Captureability]] (post-capture: never revisited) | | 20 | [[Each note an island]] | P | [[Connectivity]] | | 21 | [[Cannot trace my ideas across years]] | P | [[Connectivity]] (long-range) | | 22a | [[Reinventing things I have done before]] | P | [[Discoverability]], [[Connectivity]] | | 22b | [[Teams reinvent what others built]] | C | [[Discoverability]], [[Connectivity]] (across silos) | | 23a | [[App I trusted shut down]] | P | [[Survivability]] | | 23b | [[Vendor pulled the plug]] | C | [[Survivability]] | | 24 | [[Knowledge anxiety]] | P | [[Captureability]], [[Maintainability]] | | 25 | [[My system has become the work]] | P | [[Maintainability]] (over-investment in upkeep) | | 26a | [[Productivity frameworks do not fit my work]] | P | [[Maintainability]] (framework fit) | | 26b | [[Adopted methodology nobody actually follows]] | C | [[Maintainability]], [[Ownership clarity]] | | 27 | [[Our wiki answers the wrong questions]] | C | [[Discoverability]] | | 28 | [[Cannot find who knows what]] | C | [[Discoverability]] (of people) | | 29 | [[Knowledge upkeep is nobody's job]] | C | [[Maintainability]], [[Ownership clarity]] | | 30 | [[Same incidents keep repeating]] | C | [[Tacit-externalisability]], [[Captureability]] | | 31 | [[One person holds critical knowledge]] | C | [[Tacit-externalisability]], [[Ownership clarity]] | | 32 | [[Reorg lost institutional memory]] | C | constellation — [[Discoverability]], [[Maintainability]], [[Tacit-externalisability]], [[Ownership clarity]] | | 33 | [[Onboarding takes too long]] | C | [[Discoverability]], [[Connectivity]] | | 34 | [[Nobody knows how legacy systems work]] | C | [[Tacit-externalisability]], [[Discoverability]] | | 35 | [[Sharing knowledge is unrewarded here]] | C | [[Ownership clarity]] (incentive structure) | | 36 | [[Nobody uses the KM system we built]] | C | constellation — symptoms of all attributes failing | | 37 | [[Status reports do not match reality]] | C | [[Tacit-externalisability]], [[Maintainability]] (of truth) | ^table