> Most organisations don't know where their knowledge gaps are until something breaks. This act traces the trail before that happens. Two moves: > 1. discover where knowledge flows and goes cold > 2. then name who holds it informally and who is on the hook for none of it. ^purpose 1. We run an [[Empathy mapping|empathy map]] twice over the same concrete case - once for a person doing the work, once for an [[AI agent|agent]] doing it 2. We surface the shared root cause: humans and agents fail on the same missing knowledge, though the failures look different - a person asks twice, an agent hallucinates 3. We draw the actual communication network, not the org chart 4. We ask aloud who owns any of it - decision rationale in particular disappears faster than decisions: the outcome survives in a ticket; the *why* is already gone ^plan The act draws on knowledge audit practice, organisational network analysis, and [[after-action review]]. Two distinctions set it apart: AI agents are treated as first-class knowledge consumers alongside people, and the orientation is investigative - toward what is missing, not a catalogue of what exists. **You leave with:** - A named pain set - the specific knowledge failures your organisation is paying for today - A connection map - who holds what, who the informal brokers are, where the [[Silo|silos]] are - The ownership question in the open - who in leadership is on the hook for these connections existing ^outcomes ## Examples of pains surfaced here 1. [[Second brain example - personal notes|Second brain (personal notes)]] ![[Second brain example - personal notes#^trail-line]] 2. [[Shared second brain example - ADR log|Shared second brain (ADR log)]] ![[Shared second brain example - ADR log#^trail-line]] 3. [[Shared second brain example - Expertise Radar|Shared second brain (Expertise Radar)]] ![[Shared second brain example - Expertise Radar#^trail-line]] 4. [[Shared second brain example - Experts Hub|Shared second brain (Experts Hub)]] ![[Shared second brain example - Experts Hub#^trail-line]]