> "We launched the knowledge portal two years ago — usage spiked, then died. People just ask in Slack now." ^pain A collective trust pain. Roughly 45% of employees in companies with deployed KM systems actually use them. Launches see a brief burst then decline. People default to chat for questions the system was meant to answer. The system is technically operational but socially abandoned. ## Discovery questions - "What share of your team actually uses the internal knowledge system you've invested in?" - "When was the last time you saw someone close the wiki tab and ask the question in Slack instead?" ^discovery-questions ## Examples - Forrester on enterprise collaboration tools: most content is unused and employees live in Slack/Teams instead.[^1] [^1]: https://www.forrester.com/report/the-state-of-enterprise-collaboration-tools/RES177941